“We’re sorry, but our business model precludes timely responses in times of system stress.
As a reminder, our shareholders are our primary concern (by law) and staffing trained humans to handle in customer support during unexpected surges isn’t something that can be supported while also funding the €0.05 per share quarterly dividend paid to British Airways share holders on June 29th of this year.
We are not in a rush. If you’d like, try another airline. But they’re all the same.
This is true for so much of the human/corporation interface. I think it is so frustrating because it forces us to confront some major cognitive dissonance: we increasingly live in a world that isn't designed for us. It's designed by the corporations, acting under much different pressures.
Sure, you can say humans made these decisions. But at scale, that seems like saying our cells choose what we do.
> “We’re sorry, but our business model precludes timely responses in times of system stress."
It doesn't have to be that way. Here's Haley Dragoo, former head of the New York Subway's "Twitter Division".[1] She had the sense to insist on a desk in the Rail Control Center,
so she could know what was really going on. Down on the working floor, too, not up in the gallery overlooking the control room.
She was a few meters from the people directly running the subway.
Her point was that the MTA was "good at monologues" but didn't interact well. So she posted on the MTA's Twitter account, several hundred times a day. If someone asked a serious question, she'd answer quickly, with actual info. Not sugar-coating the info, just translating from "subway speak". (The operations people talk about location in terms of distance from a reference point at the start of the line, the signal number plate on each signal, but customers think in terms of stations.)
It's very New York to do that.
The MTA has dropped Twitter/X, though. Twitter/X wanted to bill them for using the Twitter/X API, and the MTA will not pay others to distribute their info. So now the MTA uses their own web site and app.
There's a menu item. I believe it's File > Share > then you choose how (save to disk, email, export to photos app etc).
File > Save doesn't make sense because you would be saving your iMovie project. You're trying to export the final video from the project, not save it.
The problem was using a far too complex tool to do a simple job (and not understanding how the tool works). You can trim a video in Quicktime or Photos which directly manipulates the file.
File > Share is the same, just more user friendly language. I get it's a bit confusing if you've been using computers for a long time (it's certainly caught me out), but 'Share' makes much more sense. Especially because export/save to disk is only one of the multiple 'Share' options available.
Yes! It makes total sense to share with myself a Pages document as PDF! I‘ll promptly think of sharing if all I want to do is save/export a file in a different format. I think we can extend that helpful language to the entire OS! No need for a “copy” or “download” button, it’s all sharing, one way or another! Share share share!
"Export" means "save this working file in one of many formats, including possibly other formats that are first-class in third-party apps but not this app"
I don't think it's even about being in anyones pocket. They want the publicity. And unless they are all forced to stop using it, everyone has to use it.
> And unless they are all forced to stop using it...
I was talking about the political will to mandate "forcing them to stop using it".
The UK doesn't actually have the economic and political will to put together a national Mastodon or Bluesky instance and mandate that all public agencies use it for their announcements. I'm sure there are three fact-finding committees about it at the moment though.
The problem is that if they did put together those instances the general public wouldn't use them. Most of the public don't want to see a politicians tweets. They share them on Twitter because people will have it put in front of them regardless of desire.
The issue being discussed is important notices from Government agencies that affect people's lives immediately, that shouldn't be behind a login wall. Think train service cancellations and such.
Partially true. We can make better front ends just for this information. Imagine traindelays.com or whatever. If it's better than Twitter then people will go there, and then we can get a direct feed from the train company, and then they can abandon Twitter.
Agreed it's 100% not an education/money/class thing. I moved into a larger office, high tech company, and the number of times people need to be told not to leave the toilet in a state or to take their rubbish out of meeting rooms when they leave is eye opening. A large number of people from all backgrounds are just animals.
Because it's a lazy response. OP might not be a software developer. Should they learn complex software engineering to try and contribute or should they call out a missing feature that's important to them so the actual developers have some data on what to prioritise?
Feedback in a forum stating something the developers are probably well aware people want in a location the developers might not even be reading is not particularly useful feedback. As for the comment thread utility, sure, I guess if you think that not reading the article is valuable for the HN community, but I could just as easily argue that pushing back against comments like that could be seen as valuable for a community that values more thoughtful feedback.
You're entitled to your opinion that scrolling to the last comment on the page is preferable to reading the article. I'm also entitled to mine that it's a net loss to the quality of conversation.
As with most things on the UK, probably. I definitely used Bobbins.
I used to think everyone called (cobs|bread cakes|rolls|barns) muffins, and it turns out it was just my small town that did it. As in, just my small town, not region, county, etc.
>> I used to think everyone called (cobs|bread cakes|rolls|barns) muffins
UK regional dialects are summed up really well here because despite listing five different names for a specific thing you still neglected the word I use (baps).
If you call it a teacake, and I say no those have raisins in, and you protest that's a fruit teacake, I know you're probably from Burnley: https://www.ourdialects.uk/maps/bread/
It’s barm, with an m, from barm cakes. Barm is the frothy scummy stuff you get on top of fermented beer, and it contains yeast. Back in the day bakers would take the barm from local brewers to make weakly fermented bread rolls… barm cakes.
(So obviously those calling them cobs or rolls or whatever else are just wrong!)
Can confirm. Per the (paywalled) Oxford English Dictionary [0]: 'barm' is The froth that forms on the top of fermenting malt liquors, which is used to leaven bread, and to cause fermentation in other liquors; yeast, leaven. OR The froth or foam on the surface of beer OR English regional (chiefly Lancashire). A soft round bread roll, a barm cake.
Might also mark you out as a certain age if not from the right region - I’m familiar with it as a word for “a bit rubbish” because of listening to Mark & Lard’s late night show on Radio 1 in the 90s
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